If circumstances dictate that we are required to cancel any event, entrants will be entitled to a refund (minus a £5 administrative fee). We will transfer the refund (and iTab fee id purchased at the point of entry) back to the card that was used for payment. Al refunds are subject to a £5 administrative fee which covers some of, but not all, of the costs we have already been committed, such as fees charged to us to process the original booking, staff time and supplier costs, and third party payment providers.
This is very much in line with other event and ticket providers across the industry. This is the case for all Great Run Company events and is outlined in our event terms and conditions at the time of booking. If you have entered via a charity, please contact the charity directly and they will be able to assist further.
If you have entered with your company via the Business Challenge please contact your team coordinator who we will communicate with directly.