Great Run

Covid 19 Info 10

• What will it be like on the day?
• Can I bring my friends and family?
• What if the 2021 event is postponed due to the ongoing national restrictions?
• What happens if I get a positive test in the lead up to the event?
• What if the 2021 event is cancelled due to reasons other than ongoing national restrictions?

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My Account Profile 4

• I have entered my name/date of birth incorrectly, how can I change this?
• How can I change my postal address?
• How can I change my email address?
• I have forgotten my username/password, how can I find it?

Payment Queries 3

• What is 3D Secure?
• How does 3D Secure work?
• 3D Secure doesn't work, what do I do?

Editing My Entry Form 4

• Can I change my estimated running time?
• How can I change my emergency contact details?
• How can I change my finishers T-shirt size?
• How do I change the name of my running club?

Wheelchair Users 3

• I am a wheelchair entrant, can I enter a Great Run event?
• I am taking part in an assisted wheelchair, what do I do?
• I'm taking part in a self propelled wheelchair, what do I do?

Running For Charity 3

• Do I have to run for one of the charities listed on your website?
• I have selected to run for a charity but have now changed my mind, what do I do?
• I haven't received my sponsorship pack, where can I get one from?

Great Run Packs 4

• When will I receive my run pack?
• What should be included in my run pack?
• I have received my run pack, what do I do now?
• I haven't received my run pack, what should I do?

On Event Day Queries 2

• Is there a cut-off time that I have to complete the course by? Can I walk?
• Can I wear headphones and listen to music while I run?

Zone start / Wave allocation 4

• What start zone/wave have I been allocated to?
• I want to run in the same start zone/wave as my friend
• I am not happy with my start zone/wave allocation and want to move down to a slower wave
• I am not happy with my start zone/wave allocation and want to move up to a faster wave

Entry withdrawals & deferments 6

• 2021 Great North Run - I can't take part in the event, can I get a refund?
• 2021 Great North Run - Can I defer my entry to next year?
• Can I transfer my entry to another runner?
• I can't take part in the event, can I get a refund?
• I have entered the Half Marathon, can I transfer to the 10k?

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Finishers' Packs 1

• What do I receive when I cross the finish line?

Results, Photos & Certificates 4

• How do I review my race results?
• My time is not displayed in the results section, how do I find my time?
• How do I view my photos from the event?
• How do I download my free certificate?

Mini & Junior Events 3

• How do I enter my child into a Mini or Junior event?
• Do I have to run with my child?
• Can I run with my child on race day?

Merchandise 3

• Do you have Great Run Training t-shirts in a male/female design?
• What should I do if my t-shirt hasn't arrived?
• Can I swap my Great Run training t-shirt for another size?

Great Run Solo (virtual challenges) 8

• How does the run tracker work?
• Is there a deadline?
• Is there a start date?
• What do I have to do to join?
• What do you mean by logging my runs/uploading evidence?

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Great North Run Membership 3

• What is the Great North Run Membership Scheme
• How can I check my current membership status?
• How does the cancellation of the 2020 Great North Run affect my membership term?

iTab Queries 2

• How can I order an iTab?
• When can I expect my iTab to arrive?