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Great Run
PRE-ENTRY QUERIES
10
WHY DO I GET REDIRECTED TO LET'S DO THIS WHEN ENTERING A GREAT RUN EVENT
WHAT IS THE AGE LIMIT?
HOW WILL I KNOW WHEN I HAVE SECURED AN ENTRY?
WHAT IS THE CLOSING DATE FOR ENTRY?
CAN YOU ENTER AS A TEAM?
View all 10
CHANGING CONTACT DETAILS/ENTRY FORM SELECTIONS
8
UPDATING NAME
UPDATING DATE OF BIRTH
CHANGING POSTAL ADDRESS
CHANGING CONTACT EMAIL ADDRESS
CHANGING ESTIMATED RUNNING TIME
View all 8
CHARITY QUERIES
5
I WORK FOR A CHARITY - HOW CAN I SECURE PLACES IN A GREAT RUN EVENT?
HOW DO I CONFIRM MY CHARITY ENTRY?
DO I HAVE TO RAISE FUNDS FOR A CHARITY LISTED ON YOUR WEBSITE/ENTRY FORMS?
CAN I CHANGE WHICH CHARITY I'M FUNDRAISING FOR?
WHERE CAN I GET A SPONSORSHIP PACK/FORM?
MINI/JUNIOR/FAMILY RUN QUERIES
4
HOW DO I ENTER MY CHILD INTO A MINI/JUNIOR EVENT?
DO I HAVE TO RUN WITH MY CHILD IN A MINI/JUNIOR EVENT?
CAN I RUN WITH MY CHILD IN A MINI/JUNIOR EVENT
DOES EVERYONE NEED TO ENTER FOR THE FAMILY RUN (ADULT & CHILD)
START TIME/WAVE ALLOCATION
4
WHAT IS MY START TIME/WHAT WAVE HAVE I BEEN ALLOCATED TO?
CAN I RUN IN THE SAME WAVE AS MY FRIEND?
CAN I MOVE TO A SLOWER/LATER WAVE?
CAN I MOVE TO A FASTER/EARLIER WAVE?
RUN PACKS
4
WHEN SHOULD I EXPECT MY RACE PACK?
WHAT WILL BE IN THE RUN PACK?
I HAVE RECIEVED MY RUN PACK, WHAT SHOULD I DO NOW?
I HAVEN'T RECEIVED MY RUN PACK, CAN I GET ANOTHER?
ON EVENT DAY QUERIES
9
CAN I ENTER ON THE DAY?
DO I NEED TO REGISTER ON THE DAY?
CAN I LISTEN TO MUSIC WHILE I RUN?
ARE THERE BAGGAGE FACILITIES ON THE DAY?
IS THERE A CUT OFF TIME TO COMPLETE THE COURSE?
View all 9
POST EVENT QUERIES
9
WHAT DO I RECIEVE IN MY FINISHERS PACK?
MISSING MEDAL FROM FINISHERS PACK
WHERE CAN I VIEW MY RESULT/FINISH TIME?
MY TIME IS NOT SHOWING ON THE RESULTS PAGE. HOW CAN I FIND MY TIME?
WHERE CAN I FIND THE OFFICIAL PHOTOS OF ME TAKING PART?
View all 9
UNABLE TO RUN
7
I HAVE JUST SECURED MY ENTRY BUT REALISED I CANNOT TAKE PART – CAN I GET A REFUND?
I CAN'T TAKE PART IN THE EVENT - CAN I GET A REFUND?
CAN I TRANSFER MY ENTRY TO ANOTHER RUNNER?
CAN I MOVE TO A SHORTER DISTANCE EVENT?
CAN I DEFER MY ENTRY TO NEXT YEAR?
View all 7
MERCHANDISE QUERIES
3
DO THE TRAINING TSHIRTS COME IN A MALE/FEMALE DESIGN?
CAN I EXCHANGE MY MERCHANDISE FOR ANOTHER SIZE?
CAN I RETURN MY MERCHANDISE ORDER AND GET A REFUND?
GREAT RUN SOLO (VIRTUAL CHALLENGES)
7
WHAT IS GREAT RUN SOLO?
WHO CAN ENTER GREAT RUN SOLO?
WHAT DO I HAVE TO DO TO JOIN?
IS THERE A START DATE?
IS THERE A DEADLINE?
View all 7
Event Specific FAQ's
AJ Bell Great Birmingham Run - Sunday 7th May 2023
5
Age Limits
Start and Finish Line Locations
Facilities on the Day
Course Maps
Elite Entry Information
AJ Bell Great Bristol Run - Sunday 14th May 2023
5
Age Limits
Start and Finish Line Locations
Facilities on the Day
Course Maps
Elite Entry Information
AJ Bell Great Manchester Run - Sunday 21st May 2023
5
Age Limits
Start and Finish Line Locations
Facilities on the Day
Course Maps
Elite Entry Information
AJ Bell Great North 5k - Friday 8th September 2023
5
Race Pack
Age Limit
Start and Finish Line Location
Facilities on the Day
Course Map
AJ Bell Junior & Mini Great North Run - Saturday 9th September 2023
4
Age Limits
Start and Finish Line Locations
Facilities on the Day
Course Maps
AJ Bell Great North Run - Sunday 10th September 2023
5
Age Limit
Start and Finish Line Locations
Facilities on the Day
Course Map
Elite Entry Information
AJ Bell Great Scottish Run Weekend - Saturday 30th Sept & Sunday 1st October 2023
5
Age Limits
Start & Finish Line Locations
Facilities on the Day
Course Maps
Elite Entry Information
AJ Bell Great South Run Weekend - Saturday 14th & Sunday 15th October 2023
5
Age Limits
Start and Finish Line Locations
Facilities on the Day
Course Maps
Elite Entry Information
2023 AJ Bell Great North Run - Ballot Information
6
What are the dates for the 2023 Great North Run ballot?
2023 Great North Run Ballot Payment Information
I've just spotted that my card will expire before the ballot is drawn? Can I change the card details?
I've just realised I can no longer take part in the 2023 Great North Run, can I be withdrawn from the ballot?
How do I know if I have been successful in the ballot?
View all 6
AJ Bell Great North Run Membership Scheme Information
4
What is the Great North Run Membership Scheme
How can I check my current membership status?
My membership term is due to expire, can I renew?
How does the cancellation of the 2020 Great North Run affect my membership term?
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