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My Account Profile
I have forgotten my username/password, how can I find it?
I have entered my name/date of birth incorrectly, how can I change this?
How can I change my email address?
How can I change my postal address?
What is 3D Secure?
How does 3D Secure work?
3D Secure doesn't work, what do I do?
Editing My Entry Form
I have entered the wrong estimated running time on my entry form, how can I change this?
How can I change the name of my running club?
How can I change my finishers T-shirt size?
How can I change my emergency contact details?
I am a wheelchair entrant, can I enter a Great Run event?
I am taking part in an assisted wheelchair, what do I do?
I'm taking part in a self propelled wheelchair, what do I do?
Running For Charity
Do I have to run for one of the charities listed on your website?
I have selected to run for a charity but have now changed my mind, what do I do?
I haven't received my sponsorship pack, where can I get one from?
Great Run Packs
When will I receive my run pack?
What should be included in my run pack?
I have received my run pack, what do I do now?
I haven't received my run pack, what should I do?
On Event Day Queries
Is there a cut-off time that I have to complete the course by? Can I walk?
Can I wear headphones and listen to music while I run?
Are there baggage facilities on the day?
Can I run with a child in a pushchair/sling?
Zone start / Wave allocation
What start zone/wave have I been allocated to?
I want to run in the same start zone/wave as my friend
I am not happy with my start zone/wave allocation and want to move down to a slower wave
I am not happy with my start zone/wave allocation and want to move up to a faster wave
Entry withdrawals & deferments
I requested to withdraw/defer my 2021 Great North Entry to 2022. What happens next?
Can I transfer my entry to another runner?
I can't take part in the event, can I get a refund?
I have entered the Half Marathon, can I transfer to the 10k?
I'm a 2020 entrant who chose not to roll my place over and now I wish to take part in 2021. How do I do this?
What do I receive when I cross the finish line?
Results, Photos & Certificates
How do I review my race results?
My time is not displayed in the results section, how do I find my time?
How do I view my photos from the event?
How do I download my free certificate?
Mini & Junior Events
How do I enter my child into a Mini or Junior event?
Do I have to run with my child?
Can I run with my child on race day?
Do you have Great Run Training t-shirts in a male/female design?
What should I do if my t-shirt hasn't arrived?
Can I swap my Great Run training t-shirt for another size?
Great Run Solo (virtual challenges)
How does the run tracker work?
Is there a deadline?
Is there a start date?
What do I have to do to join?
What do you mean by logging my runs/uploading evidence?
See all 7 articles
Great North Run Membership
What is the Great North Run Membership Scheme
How can I check my current membership status?
How does the cancellation of the 2020 Great North Run affect my membership term?
How can I order an iTab?
When can I expect my iTab to arrive?
Covid 19 Info
What will it be like on the day?
Can I bring my friends and family?
What if the 2021 event is postponed due to the ongoing national restrictions?
What happens if I get a positive test in the lead up to the event?
What if the 2021 event is cancelled due to reasons other than ongoing national restrictions?
See all 10 articles
Help Desk Software
by Freshdesk Support Desk