Great Run

Pre-Entry Queries 10

• Why do I get redirected to Let's Do This when entering a Great Run Event?
• What is the age limit?
• How will I know when I have secured an entry?
• What is the closing date for entry?
• Can you enter as a team?

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Changing Contact Details/Entry Form Selections 8

• Updating name
• Updating date of birth
• Changing postal address
• Changing contact email address
• Changing estimated running time

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Charity Queries 5

• I work for a charity - how can I secure places in a great run e?
• How do I confirm my charity entry?
• Do I have to raise funds for a charity listed on your website/entry forms?
• Can I change which charity I'm fundraising fo?
• Where can I get a sponsorship pack/fo?

Mini/Junior/Family Run Queries 4

• How do I enter my child into a mini/junior event?
• Do I have to run with my child in a mini/junior event?
• Can I run with my child in a mini/junior event?
• Does everyone need to enter for the family run (adult & child)

Start Time/Wave Allocation 4

• What is my start time/what wave have I been allocated to?
• Can I run in the same wave as my friend?
• Can I move to a slower/later wave?
• Can I move to a faster/earlier wave?

Run Packs 4

• When should I expect my race pac?
• What will be in the run pack?
• I have received my run pack, what should I do now?
• I haven't received my run pack, can I get another?

On Event Day Queries 9

• Can I enter on the day?
• Do I need to register on the day?
• Can I listen to music while I run?
• Are there baggage facilities on the day?
• Is there a cut off time to complete the course?

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Post Event Queries 9

• What do I receive in my finishers pack?
• Missing medal from finishers pack
• Where can I view my result/finish time?
• My time is not showing on the results page. How can I find my time?
• Where can I find the official photos of me taking part?

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Unable To Run 9

• 2024 Great North Run - I can't take part in the event, can I get a refund?
• I have just secured my entry but realised I cannot take part – can I get a refund?
• I can't take part in the event - can I get a refund?
• Can I transfer my entry to another runner?
• Can I move to a shorter distance event?

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Merchandise Queries 4

• Do the training t-shirts come in a male/female design?
• When should my merchandise arrive?
• Can I exchange my merchandise for another size?
• Can I return my merchandise order and get a refund?

Great Run Solo (Virtual Challenges) 7

• What is Great Run Solo?
• Who can enter Great Run Solo?
• What do I have to do to join?
• Is there a start date?
• Is there a deadline?

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