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PRE-ENTRY QUERIES
10
WHY DO I GET REDIRECTED TO LET'S DO THIS WHEN ENTERING A GREAT RUN EVENT
WHAT IS THE AGE LIMIT?
HOW WILL I KNOW WHEN I HAVE SECURED AN ENTRY?
WHAT IS THE CLOSING DATE FOR ENTRY?
CAN YOU ENTER AS A TEAM?
View all 10
CHANGING CONTACT DETAILS/ENTRY FORM SELECTIONS
7
UPDATING NAME/DATE OF BIRTH
CHANGING POSTAL ADDRESS
CHANGING CONTACT EMAIL ADDRESS
CHANGING ESTIMATED RUNNING TIME
CHANGING RUNNING CLUB
View all 7
CHARITY QUERIES
5
I WORK FOR A CHARITY - HOW CAN I SECURE PLACES IN A GREAT RUN EVENT?
HOW DO I CONFIRM MY CHARITY ENTRY?
DO I HAVE TO RAISE FUNDS FOR A CHARITY LISTED ON YOUR WEBSITE/ENTRY FORMS?
CAN I CHANGE WHICH CHARITY I'M FUNDRAISING FOR?
WHERE CAN I GET A SPONSORSHIP PACK/FORM?
MINI/JUNIOR/FAMILY RUN QUERIES
4
HOW DO I ENTER MY CHILD INTO A MINI/JUNIOR EVENT?
DO I HAVE TO RUN WITH MY CHILD IN A MINI/JUNIOR EVENT?
CAN I RUN WITH MY CHILD IN A MINI/JUNIOR EVENT
DOES EVERYONE NEED TO ENTER FOR THE FAMILY RUN (ADULT & CHILD)
START TIME/WAVE ALLOCATION
4
WHAT IS MY START TIME/WHAT WAVE HAVE I BEEN ALLOCATED TO?
CAN I RUN IN THE SAME WAVE AS MY FRIEND?
CAN I MOVE TO A SLOWER/LATER WAVE?
CAN I MOVE TO A FASTER/EARLIER WAVE?
RUN PACKS
4
WHEN SHOULD I EXPECT MY RACE PACK?
WHAT WILL BE IN THE RUN PACK?
I HAVE RECIEVED MY RUN PACK, WHAT SHOULD I DO NOW?
I HAVEN'T RECEIVED MY RUN PACK, CAN I GET ANOTHER?
ON EVENT DAY QUERIES
9
CAN I ENTER ON THE DAY?
DO I NEED TO REGISTER ON THE DAY?
CAN I LISTEN TO MUSIC WHILE I RUN?
ARE THERE BAGGAGE FACILITIES ON THE DAY?
IS THERE A CUT OFF TIME TO COMPLETE THE COURSE?
View all 9
POST EVENT QUERIES
9
WHAT DO I RECIEVE IN MY FINISHERS PACK?
MISSING MEDAL FROM FINISHERS PACK
WHERE CAN I VIEW MY RESULT/FINISH TIME?
MY TIME IS NOT SHOWING ON THE RESULTS PAGE. HOW CAN I FIND MY TIME?
WHERE CAN I FIND THE OFFICIAL PHOTOS OF ME TAKING PART?
View all 9
UNABLE TO RUN
7
I HAVE JUST SECURED MY ENTRY BUT REALISED I CANNOT TAKE PART – CAN I GET A REFUND?
I CAN'T TAKE PART IN THE EVENT - CAN I GET A REFUND?
CAN I TRANSFER MY ENTRY TO ANOTHER RUNNER?
CAN I MOVE TO A SHORTER DISTANCE EVENT?
CAN I DEFER MY ENTRY TO NEXT YEAR?
View all 7
MERCHANDISE QUERIES
3
DO THE TRAINING TSHIRTS COME IN A MALE/FEMALE DESIGN?
CAN I EXCHANGE MY MERCHANDISE FOR ANOTHER SIZE?
CAN I RETURN MY MERCHANDISE ORDER AND GET A REFUND?
GREAT RUN SOLO (VIRTUAL CHALLENGES)
7
WHAT IS GREAT RUN SOLO?
WHO CAN ENTER GREAT RUN SOLO?
WHAT DO I HAVE TO DO TO JOIN?
IS THERE A START DATE?
IS THERE A DEADLINE?
View all 7
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