Great Run

PRE-ENTRY QUERIES 10

• WHY DO I GET REDIRECTED TO LET'S DO THIS WHEN ENTERING A GREAT RUN EVENT
• WHAT IS THE AGE LIMIT?
• HOW WILL I KNOW WHEN I HAVE SECURED AN ENTRY?
• WHAT IS THE CLOSING DATE FOR ENTRY?
• CAN YOU ENTER AS A TEAM?

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CHANGING CONTACT DETAILS/ENTRY FORM SELECTIONS 7

• UPDATING NAME/DATE OF BIRTH
• CHANGING POSTAL ADDRESS
• CHANGING CONTACT EMAIL ADDRESS
• CHANGING ESTIMATED RUNNING TIME
• CHANGING RUNNING CLUB

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CHARITY QUERIES 5

• I WORK FOR A CHARITY - HOW CAN I SECURE PLACES IN A GREAT RUN EVENT?
• HOW DO I CONFIRM MY CHARITY ENTRY?
• DO I HAVE TO RAISE FUNDS FOR A CHARITY LISTED ON YOUR WEBSITE/ENTRY FORMS?
• CAN I CHANGE WHICH CHARITY I'M FUNDRAISING FOR?
• WHERE CAN I GET A SPONSORSHIP PACK/FORM?

MINI/JUNIOR/FAMILY RUN QUERIES 4

• HOW DO I ENTER MY CHILD INTO A MINI/JUNIOR EVENT?
• DO I HAVE TO RUN WITH MY CHILD IN A MINI/JUNIOR EVENT?
• CAN I RUN WITH MY CHILD IN A MINI/JUNIOR EVENT
• DOES EVERYONE NEED TO ENTER FOR THE FAMILY RUN (ADULT & CHILD)

START TIME/WAVE ALLOCATION 4

• WHAT IS MY START TIME/WHAT WAVE HAVE I BEEN ALLOCATED TO?
• CAN I RUN IN THE SAME WAVE AS MY FRIEND?
• CAN I MOVE TO A SLOWER/LATER WAVE?
• CAN I MOVE TO A FASTER/EARLIER WAVE?

RUN PACKS 4

• WHEN SHOULD I EXPECT MY RACE PACK?
• WHAT WILL BE IN THE RUN PACK?
• I HAVE RECIEVED MY RUN PACK, WHAT SHOULD I DO NOW?
• I HAVEN'T RECEIVED MY RUN PACK, CAN I GET ANOTHER?

ON EVENT DAY QUERIES 9

• CAN I ENTER ON THE DAY?
• DO I NEED TO REGISTER ON THE DAY?
• CAN I LISTEN TO MUSIC WHILE I RUN?
• ARE THERE BAGGAGE FACILITIES ON THE DAY?
• IS THERE A CUT OFF TIME TO COMPLETE THE COURSE?

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POST EVENT QUERIES 9

• WHAT DO I RECIEVE IN MY FINISHERS PACK?
• MISSING MEDAL FROM FINISHERS PACK
• WHERE CAN I VIEW MY RESULT/FINISH TIME?
• MY TIME IS NOT SHOWING ON THE RESULTS PAGE. HOW CAN I FIND MY TIME?
• WHERE CAN I FIND THE OFFICIAL PHOTOS OF ME TAKING PART?

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UNABLE TO RUN 7

• I HAVE JUST SECURED MY ENTRY BUT REALISED I CANNOT TAKE PART – CAN I GET A REFUND?
• I CAN'T TAKE PART IN THE EVENT - CAN I GET A REFUND?
• CAN I TRANSFER MY ENTRY TO ANOTHER RUNNER?
• CAN I MOVE TO A SHORTER DISTANCE EVENT?
• CAN I DEFER MY ENTRY TO NEXT YEAR?

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MERCHANDISE QUERIES 3

• DO THE TRAINING TSHIRTS COME IN A MALE/FEMALE DESIGN?
• CAN I EXCHANGE MY MERCHANDISE FOR ANOTHER SIZE?
• CAN I RETURN MY MERCHANDISE ORDER AND GET A REFUND?

GREAT RUN SOLO (VIRTUAL CHALLENGES) 7

• WHAT IS GREAT RUN SOLO?
• WHO CAN ENTER GREAT RUN SOLO?
• WHAT DO I HAVE TO DO TO JOIN?
• IS THERE A START DATE?
• IS THERE A DEADLINE?

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