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Great North Run Membership
What is the Great North Run Membership Scheme
How can I check my current membership status?
My membership term is due to expire, can I renew?
How does the cancellation of the 2020 Great North Run affect my membership term?
Let's Do This
Why do I get redirected to Let's Do This when entering a Great Run event?
Is there an age limit?
How will I know if I have secured an entry?
When is the closing date for entry?
Is it possible to take part as a team?
Is there a time limit?
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My Account Profile
I have forgotten my username/password, how can I find it?
I have entered my name/date of birth incorrectly, how can I change this?
How can I change my email address?
How can I check/change my postal address?
Editing My Entry Form
I have entered the wrong estimated running time on my entry form, how can I change this?
How can I change the name of my running club?
How can I change my finishers T-shirt size?
How can I change my emergency contact details?
When should I expect my race pack?
What should be included in my run pack?
I have received my run pack, what do I do now?
I haven't received my run pack, what should I do?
I am a wheelchair entrant, can I enter a Great Run event?
I am taking part in an assisted wheelchair, what do I do?
I'm taking part in a self propelled wheelchair, what do I do?
Do I have to run for one of the charities listed on your website?
I have selected to run for a charity but have now changed my mind, what do I do?
I haven't received my sponsorship pack, where can I get one from?
I have secured a charity entry - how do I register with Great Run?
I work for a charity - how can we secure places in Great Run events?
On Event Day Queries
Is there a cut-off time that I have to complete the course by? Can I walk?
Can I wear headphones and listen to music while I run?
Are there baggage facilities on the day?
Can I run with a child in a pushchair/sling?
Zone start / Wave allocation
What start zone/wave have I been allocated to?
I want to run in the same start zone/wave as my friend
I am not happy with my start zone/wave allocation and want to move down to a slower wave
I am not happy with my start zone/wave allocation and want to move up to a faster wave
Entry withdrawals & deferments
Can I defer my 2022 Great North Run entry?
I can't take part in the event, can I get a refund?
Can I transfer my entry to another runner?
I have entered the Half Marathon, can I transfer to the 10k?
I requested to withdraw/defer my 2021 Great North Entry to 2022. What happens next?
What do I receive when I cross the finish line?
Results, Photos & Certificates
How do I review my race results?
My time is not displayed in the results section, how do I find my time?
How do I view my photos from the event?
How do I download my free certificate?
Mini & Junior Events
How do I enter my child into a Mini or Junior event?
Do I have to run with my child?
Can I run with my child on race day?
Do you have Great Run Training t-shirts in a male/female design?
What should I do if my Training T-shirt hasn't arrived?
Can I swap my Great Run training t-shirt for another size?
Great Run Solo (virtual challenges)
How does the run tracker work?
Is there a deadline?
Is there a start date?
What do I have to do to join?
What do you mean by logging my runs/uploading evidence?
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How can I order an iTab?
When can I expect my iTab to arrive?
Covid 19 Info
What happens if I get a positive test in the lead up to the event?
Do I need to be vaccinated against Covid-19 to take part?
2022 Great North Run Ballot
What are the dates for the 2022 Great North Run ballot?
2022 Great North Run Ballot Payment Information
I've just spotted that my card will expire before the ballot is drawn? Can I change the card details?
I've just realised I can no longer take part in the 2022 Great North Run, can I be withdrawn from the ballot?
How do I know if I have been successful in the ballot?
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